Online Orders
All of our parcels come beautifully packaged, but if you do have any packing requirements, please let us know by popping a note in the ‘notes for Syster Jewellery’ box when placing your order.
Please note, during our sale periods, unless a gift box is purchased at the checkout, all orders, including full priced items, will be sent in sale packaging due to high levels of demand.
There is an option to select gift wrapping at checkout for an additional cost of £5.
If you have made a mistake with your order, please contact us as soon as possible either by phone or by email. If your order has not yet been packed by our warehouse we will do our best to make any amendments.
There is no guarantee however, and once the order has been despatched we are unable to change any address details.
Our confirmation emails are generated automatically and are sent out shortly after your order has gone through. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed.
Please do not hesitate to contact us and we will be happy to help.
We are able to apply promotional codes to your order retrospectively. If you wish to use the promotional code, you will just need to get in touch with the team and they will be able to assist you.
All of our deliveries are sent out with Royal Mail or DPD, which means that you are able to specify a safe place when you place your order. If you have received an email telling you that your parcel has been delivered, the best thing to do is to check in your safe place or with your neighbours, as it is most likely that they will have it! If this isn’t the case, please give us a call and we will do our best to trace it for you.
It can take up to 10 days for a refund or exchange to be processed; once it has been processed by us you will receive an email confirming the return, refund and/or dispatch of the exchange. We do not send emails confirming when the parcel is received at our warehouse.
For all UK orders you can call our Customer Care Team on 0330 164 0005 to place an order over the phone.
Our Products
Yes we sell e-gift vouchers.
No one likes to wear what everyone else is wearing so we keep our collections quite exclusive by ordering in small quantities. We will reorder throughout the season and items will often be available to pre-order. By placing an order on pre-order you are reserving the item today with a later dispatch date.
If we are getting any further deliveries of an item it will be available online to pre-order. If an item is shown as out of stock, then you will need to sign up for the email notification. However, there is always the chance we may receive some returns back in so it is always worth checking back on the website!
We do run waiting lists for items, but there is no guarantee that we will get the stock returned, or more will come into stock. Please just check back on the website and you will be notified by phone or email.
If you have a promotional code, be sure to enter it in the promo code box at the basket stage of the checkout. Any amendments will then appear on this page.If a promo code is invalid, it may be that the code has expired or the items in your bag are not included in the promotion. Please check the requirements for the code you have. If you think your promo code should be valid, please feel free to email or contact us by phone.
